What is Terremaati?
Terremaati is a brand dedicated to creating sustainable, handcrafted lifestyle products that seamlessly blend traditional craftsmanship with modern design. Our mission is to revive the beauty of natural materials like terracotta, jute, bamboo, and iron, while promoting eco-friendly living.

Are your products handmade?
Yes! Every Terremaati product is handcrafted by skilled artisans, using techniques that have been passed down through generations. Each piece carries the personal touch of its maker, making no two items exactly alike.

Who makes Terremaati products?
Our products are crafted by local artisans who have honed their skills over generations. We empower them by allowing them to work from home, ensuring fair wages, and creating sustainable livelihoods while preserving traditional craftsmanship.

What is terracotta?
Terracotta is an earthenware material made from natural clay, shaped and fired in a kiln. It is known for its warm, reddish-brown color and is widely used in pottery, décor, and kitchenware.

How durable are Terremaati’s products?
Terracotta is naturally durable but should be handled with care. Our products are designed for both indoor and outdoor use but should be protected from extreme temperature changes and heavy impact to avoid chipping or cracking.

Are Terremaati products food-safe?
Yes! Our terracotta products are 100% natural, unglazed, and safe for food use. They are free from harmful chemicals and toxins, ensuring an eco-friendly dining experience.

Can I use my terracotta cookware on an open flame?
Yes, our terracotta cookware can be used on a low open flame, in a microwave, or in the oven. For best results, start with a low flame to avoid thermal shock.

Does terracotta develop fungus?
In humid or damp conditions, terracotta may develop a natural white residue or mild fungus. To prevent this, allow your items to dry completely before storing and give them some sunlight after washing.

How should I clean my terracotta products?

• Use a soft cloth or brush with mild soap and water.
• Avoid harsh detergents or abrasive cleaning tools.
• Let the product air dry completely before storing.
• For curd setters, clean with mild detergent or baking soda.

Can I customize a Terremaati product?
Yes! We offer customization services where you can personalize your order with custom designs, colors, sizes, patterns, names, and engravings.

How do I place a custom order?
Simply reach out to us through our website’s "Got Something Special in Mind?" section, or contact us directly with your requirements. We’ll work with you to craft a piece that’s uniquely yours.

How do I place an order?
You can order directly from our website by adding items to your cart and proceeding to checkout. For bulk or custom orders, please contact us for assistance.

What payment methods do you accept?
We accept credit/debit cards, UPI, PayPal, and other secure online payment methods.

Do you ship internationally?
Yes, we ship worldwide! Shipping charges and delivery times may vary based on your location.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its progress.

What is your return policy?
We accept returns within 2 days of receipt, provided the item is in its original condition. Return shipping costs are the responsibility of the customer. Custom orders are non-refundable unless they arrive damaged.

How is Terremaati promoting sustainability?
Sustainability is at the core of everything we do. We:

• Use natural and recycled materials to reduce environmental impact.
• Avoid glazing our pottery to keep it completely natural.
• Promote ethical production by providing artisans with fair wages and flexible working conditions.
• Reduce waste through eco-friendly packaging.

How does Terremaati support artisans?
We empower artisans by allowing them to work from home, ensuring they can sustain their craft while staying close to their families. Our goal is to preserve traditional handicrafts and provide a stable livelihood for skilled potters and craftspeople.

Do you offer gift wrapping?
Yes! We provide gift-wrapping services to make your purchase extra special.

What happens if my terracotta item falls?
Terracotta is fragile and not gravity-proof—if it slips and falls, it may break. Handle your pieces with care to ensure their longevity.

How can I contact Terremaati?
For inquiries, orders, or custom requests, you can contact us through our website www.terremaati.com or email us at terremaati@gmail.com