Frequently Asked
Terracotta is a type of earthenware crafted from natural clay that is shaped, dried, and fired in a kiln. It is known for its distinctive reddish-brown colour and is commonly used to create handmade items such as pots, sculptures, and home décor.
Yes, all of our terracotta products are handcrafted by skilled artisans who use traditional techniques passed down through generations. Each piece is unique, showcasing the artistry and craftsmanship of our makers.
Our products are meticulously crafted by hand, following time-honoured methods. This ensures that no two pieces are exactly alike, giving each item its own character and charm.
Our products are made by local artisans who have been working with us for generations. We believe in the value of human artistry over machine production, ensuring each item carries a personal touch.
Terracotta is durable when properly cared for. Suitable for both indoor and outdoor use, it should be protected from extreme temperatures and heavy impact to avoid cracking or chipping.
Yes, you can clean your terracotta items with soap, but it's best to avoid harsh ones. Use gentle soaps, wash the items immediately after use, and air dry them completely before storing.
Yes, our terracotta items can be used in the microwave. They are safe for heating food and retain their integrity with proper care.
Yes, terracotta utensils can be used directly on an open flame. However, it is recommended to start with a low flame. They also work well in the microwave and oven. A wire frame stove is ideal for direct flame use.
Yes, we are happy to create custom designs based on your specifications. Please contact us with your ideas, and we’ll work together to create a unique terracotta piece just for you.
You can place an order directly on our website by adding items to your cart and proceeding to checkout. For custom orders, please reach out to us via our customer service page.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
We offer worldwide shipping with multiple delivery options. Shipping charges and delivery times will vary based on your location. Detailed shipping information is provided during checkout.
If you’re not satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange. The item must be in its original condition, and return shipping charges are the responsibility of the customer.
To maintain the beauty and longevity of your terracotta items, clean them with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials. For outdoor items, bring them indoors during extreme weather conditions.
Yes, once your order is shipped, you will receive a tracking number via email to monitor the progress of your package.
In damp, humid conditions, terracotta can develop fungus, particularly during the monsoon season. To prevent this, ensure your items are thoroughly dried and given some sunlight after washing.
Clean your terracotta curd setter with a mild detergent or baking soda. Follow any care instructions provided with the product for best results.
Yes, we offer gift wrapping services to make your purchase extra special.
Terracotta is not gravity-proof. If it slips and falls, it may break, so please handle your items with care.