Terms and Conditions
Welcome to Terremaati ,These Terms and Conditions govern your use of our website and the purchase of handcrafted terracotta products. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before making any purchase.
1. General Information
• Company Overview:
Terre Maati is a brand specializing in handcrafted terracotta products for home decor and gardening. Our products are made by skilled artisans, ensuring each piece is unique and made with care.
• Handmade Nature:
Due to the handcrafted nature of our products, slight variations in colour, shape, and size may occur. These variations are not considered defects but are inherent to the artisanal process.
2. Eligibility to Purchase
• To make a purchase on our website, you must be at least 18 years of age or have the permission of a parent or guardian. By placing an order, you confirm that all the details provided are accurate and that you are authorized to use the payment method selected.
3. Product Information
• Handcrafted Variations: Each item is handmade, and therefore slight differences from the images displayed on the website are expected. These include, but are not limited to, colour tone, texture, and design patterns. • Product Descriptions: We strive to ensure that all product descriptions are accurate. However, due to the handmade nature of our goods, no two items are exactly the same, which enhances their uniqueness.
4. Pricing and Payment
• Currency:
All prices listed on the TerreMaati website are in INR (Indian Rupees), unless stated otherwise.
• Payment Methods:
We accept payment via major credit/debit cards, digital wallets, and net banking. Cash on Delivery (COD) is also available for select orders. Payment must be made in full before the order is processed.
• Pricing Accuracy:
While we do our best to ensure accurate pricing, errors may occur. If an error in pricing is identified after your order has been placed, we will contact you to confirm whether you wish to proceed with the correct price or cancel your order.
5. Shipping and Delivery
• Shipping Rates:
Free shipping is available on all orders above INR 1000 within India. Shipping charges for other regions will be displayed at checkout.
• Delivery Time:
We aim to dispatch orders within 5-7 business days. However, delivery times may vary based on your location and external factors.
• Tracking:
Once your order is shipped, we will send tracking information via email or SMS. Delivery times may vary depending on courier availability.
• International Shipping:
We currently do not offer international shipping. Any changes will be updated on our website.
6. Return and Refund Policy
Please refer to our Return Policy for detailed information on product returns, exchanges, and refunds. Note that we do not accept returns for items that show natural variations in color, texture, or size due to their handcrafted nature.
7. Custom and Personalized Orders
• Custom Orders:
Customized and personalized orders may be accepted on a case-by-case basis. Please contact our customer service team for more details. Custom orders are non-returnable unless defective or damaged upon delivery.
• Personalization:
Any customizations or modifications requested after the order is placed may incur additional charges. Once customized orders are confirmed, they cannot be cancelled or refunded.
8. Intellectual Property
• All content on the TerreMaati website, including but not limited to text, images, logos, graphics, and design elements, is the property of TerreMaati and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any materials from this website without prior permission is prohibited.
9. Limitation of Liability
• While we strive to provide the best possible experience, TerreMaati is not responsible for any indirect, incidental, or consequential damages resulting from your use of the website or the purchase of our products. Our liability is limited to the cost of the product purchased.
10. User-Generated Content
• Any content that users submit, such as reviews or testimonials, must not violate any third-party rights or contain harmful, offensive, or inappropriate material. We reserve the right to remove any user-generated content that violates these terms.
11. Force Majeure
• TerreMaati is not liable for any failure or delay in fulfilling orders due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or disruptions in transportation.
12. Governing Law
• These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
13. Changes to the Terms and Conditions
• TerreMaati reserves the right to amend or modify these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of the website following such changes constitutes your agreement to the updated terms.