Welcome to the Terremaati website (the "Terremaati.com"). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

At Terremaati, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward return policy to ensure your peace of mind.

Eligibility for Returns

• Time Frame: You may return your item(s) within 02 days of receiving your order.

• Condition: Items must be in their original, unused condition with no signs of wear, damage, or alteration. The original packaging, including tags, labels, and protective wrapping, should be intact.

• Non-Returnable Items: Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.

Return Process

1. Initiate Return: Contact our customer service team at [Customer Service Email or Phone Number] within 2 days of receiving your order to initiate a return. Please provide your order number and details of the item(s) you wish to return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with detailed instructions on how to return your item(s).
3. Packing: Carefully repack the item(s) in their original packaging to ensure safe transit. Include the Return Authorization Number inside the package.
4. Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return reaches us safely. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
• Exchanges: If you wish to exchange an item for a different product, colour, or size, please specify this when contacting customer service. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs. Please provide photos of the damaged or defective item(s) to assist with your claim. Important Notes
• Handcrafted Nature: All our products are handmade by skilled artisans, making each piece unique. Due to this process, slight variations in colour, tone, shape, or size may occur between products. These variations are not considered defects and are not eligible for return or replacement. • Sale Items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. • Custom Orders: Custom or personalized items are non-refundable unless they are damaged or defective.